“We believe there are significant benefits in having a strong relationship with every tenant. As with every relationship, the key element of success lies in open communication and setting clear expectations for all those involved.”
The Power of Communication
We encourage open and honest communication with your property manager to ensure we can strike the right balance between meeting our obligations and doing so in a way that works for you. It is important you let us know of any relevant changes to your details, circumstances, or anything else that can affect the property or tenancy.
Some examples of important updates you should make your property manager aware of are:
New phone numbers or changes of email address.
Your Responsibilities
Document Everything: Photos are a great way to record the condition of the property when you first move in. Take pictures (that are date-stamped) of the property, especially any areas that may be damaged or heavily worn.
Keep Your Documents Safe: Keep a copy of the tenancy agreement, initial inspection report, rent receipts, and bond lodgement form in a designated folder or safe place. Your tenancy agreement is a legally binding document and you may need to refer to it at a later date.
Always Pay Your Rent: Never stop paying your rent, even if there are issues with your tenancy. Failure to pay rent can impact any potential Tenancy Tribunal hearing and will not speed up repairs or solve issues.
Follow Your Agreement: Comply with the terms of your tenancy agreement. In particular, never make any alterations to the property, keep a pet, or let other people move in without first seeking written permission from your property manager.
Know Your Maintenance Duties: If the property has a pool or garden, make sure you are very clear about the expectations or tenancy conditions around who is responsible for ongoing maintenance.