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The Ray White Difference

Continual Commitment to Investment in Our People, Technology & Process

The Ray White family is proud to present itself as a franchisor that enables prospective and existing real estate business owners to maximise their achievements and performance as their careers develop. We challenge our business owners to achieve their potential and to develop skills that they may not have initially possessed. We ourselves have been challenged over the years and we deeply value the relationships we have with all members of our network. Together we have created values and outcomes that have grown our network to become the clear leader across Australia and New Zealand, with many strong businesses emerging in other countries.

A Customer Experience Architecture to be Proud of

Industry-leading proprietary tools, technology, support & processes have been developed to benefit both our members and customers. We are the biggest real estate company in Australasia and our number one priority is to be famous for the way we treat our customers. We need to adapt to meet and exceed their expectations to set ourselves far ahead of our competitors.

Industry-Leading Tools & Technology

  • Automated NPS Programme: Our automated programme surveys customers to ensure we are delivering a great customer experience.
  • Instant Video Creation: Our video software, Video Punch, is built for smart real estate agents. With more than 70,000 property videos, we enhance your property views and create an immediate impact.
  • ActivePipe: A dynamic and personalised email platform that shows you exactly which contacts to speak to and why, so you can build relationships that lead to transactions.
  • Real Time Responses: With tools that help your team automatically respond with detailed information, we ensure speed of reply is paramount.
  • Automated Lead Referral: We automatically refer leads between Ray White, Loan Market, Concierge, and Home Now, ensuring any opportunities are managed closely to maximise service levels.
  • G Suite: We provide G Suite, a set of cloud computing, productivity, and collaboration tools from Google, to help our team do their best work.

Programs to Support Your Growth

  • Advocacy Programme: Our advocacy programme, referred to as the “Pipeline,” is seeing on average an 80% listing conversion for offices using our systems and regular engagement models.
  • Concierge Service: Our concierge service supports our members by understanding important parts of the customer contract process, enhancing our customer service capacity and creating scale for our members.
  • Virtual Assistant Programme: We provide virtual assistants who operate in your business from another location, leaving you more time to do what you do best—grow your business.
  • After Sales Programme: This programme, signified by the yellow bows on doors, is designed to create a “wow” experience after a sale, leading to strong take-up of invitations to our advocacy programmes.

What Our Owners Say About Us

“The Ray White software, systems and support team make the running of our business far more relevant, systemised and compliant than ever before. Advice and specialist help is always available at our fingertips. We are continually encouraged to be the very best we can be, which in turn enables us to deliver to our customers in a timely and value-add manner. We are proud to be part of a franchise that leads the way in technology, research and future trends to keep our businesses relevant for the continually changing real estate landscape.”

“We have been part of the Ray White Group since 2002 and have witnessed the constant development and growth that this company provides. Part of this is the One System, which keeps us at the forefront of the latest technology. It would be impossible for us to individually manage everything that One System offers us, so the fact that is it all taken care of allows us, and our Salespeople, to spend our time where it is more beneficial. Salespeople who have joined us from other companies cannot believe how effective and efficient One System is. Couldn’t be happier.”

“Ray White is an invaluable business partner for Carpenter Realty. For us, to be able to focus on growing our business knowing that the technology side is constantly being improved behind the scenes is a massive asset. From the best training for our salespeople to mentoring for business owners, all bases are covered and it is clear that the effort and investment in time and resources by Head Office and the White family is relentless. Leadership is strong and direction is clear. We all know where we are going as a company. And the confidence that gives us is priceless.”

Join the Ray White Bream Bay & Waipu Team

We are looking for genuinely committed business owners, salespeople (experienced or not), property managers, and administration staff to join us. We welcome anyone that seeks to build a great career in real estate and who wants to use our springboard to reach their potential.


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